CUSTOMER CARE

Welcome to Laurentin cosmos customer care

this section is provided as a quick reference to our policies and to answer any questions you may have whilst using laurentincosmos.com

if you would prefer to speak with Laurentin cosmos representative or need further assistance, feel free to info@laurentincosmos.com or by phone at +45 1 61 383989

 

sincerely,
Laurentin Cosmos CUSTOMER CARE

PAYMENTS

Paypal: shop easily online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. to register for a Paypal account, visit the website paypal.com.

 

SHIPPING TIMES AND COSTS

Shipping methods

All Laurentin Cosmos orders are gift wrapped in signature packaging and shipped securely in a cardboard box.

Sandard shipping

delivery in 3-6 working days

 

Countries we deliver to:

Europe, US, Mexico, Australia, Japan

 

Our courier delivers from monday to friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to our warehouse.

WHERE DO YOU SHIP MY ORDER FROM?

We ship all orders from our warehouse in Copenhagen (Denmark)

 

CAN I CHOOSE A DELIVERY DATE/TIME?

UNFORTUNATELY, IT IS NOT POSSIBLE TO CHOOSE A SPECIFIC DATE AND TIME.
EXCHANGES, RETURNS AND REFUNDS

RETURNS:

You can return any item purchased on Laurentin Cosmos within 30 days of the delivery date. here’s how:

 

  1. fill out the return form.

 

  1. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.

 

 

  1. Pack the items in the order box (or any rigid carton box) and stick the pre-paid ups label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse in Italy.

 

  1. Contact ups (www.ups.com) to arrange the pick-up of your package wherever you wish.

due to merchandising restrictions, all returns must be shipped from the same country they were purchased from. Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. when your return has been accepted, your refund will be issued and you will receive a confirmation email.

FOR FURTHER INFORMATION ON THE CONDITIONS FOR EXERCISING YOUR RIGHT TO RETURN, PLEASE SEE THE REturn polices

 

EXCHANGES 

If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 30 days of delivery date.

Fill out the return form, choose the “exchange” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.

You will receive a shipping confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our return policy.

 

Øverst på formularen

Nederst på formularen

 

REFUNDS:

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

 

Paypal: You will see the refund in your Paypal account within 24 hours of the return confirmation email.

 

 

 

I LOST MY RETURN LABEL. HOW CAN I GET A NEW ONE?

IF YOU HAVE LOST THE PRE-PAID RETURN LABEL, JUST CONTACT UPS AT WWW.UPS.COM AND REQUEST THAT THEY BRING A BLANK STANDARD WAYBILL WHEN THEY COLLECT YOUR RETURN. YOU SHOULD FILL IT OUT AS FOLLOWS:

Laurentin Cosmos

Havnegade 53B

1058 København

Denmark

 

 

ORDER SAFETY

We use the Secure SSL Layer (SSL) technology, which is one of the safest e-commerce systems, encrypting all sensitive information, such as name, address, and important information such as credit card information. Your information is encrypted when you enter them, and sensitive information is not stored on a public server. This means that the information you exchange with our website cannot be read if they were caught by others. The SSL technology entails authentication so your browser can control that data is sent to the correct secure server, encryption of all data so that they can only be read on the secure server and data integrity that checks that the transferred data has not been Changed.

 

OFFER – VALIDITY AND STORAGE

We strive to have all the products shown in stock. In case of sold goods, we reserve the right to reject your order. We inform you by E-mail, and any payment will, of course, be refunded if payment has already been made.

Prices and offers shown on the website are valid when displayed unless other special conditions appear on the website. Errors in text and prices as well as other errors and omissions may occur. We check the prices when confirming the order. If the correct price is lower than the price indicated, you will be charged the lowest price. If the correct price is higher than the price shown on the website, we will try to contact you. If we cannot get in touch with you, we decline the order and send you a message per. email.

 

 

 

 

 

COPYRIGHT AND TRADEMARKS

 

All content on the website including, but not limited to, design, text, graphics, logos, video and audio clips, images, icons and compilation thereof, software compilation, source encoding and software belong to Laurentin Ideo Konstantin Lorenzo IVS. The content is protected by copyright laws in Denmark and other countries. Laurentin Ideo Konstantin Lorenzo IVS has the copyright to the above. Content on the website may only be copied for your own private use. Other use of information and materials from the website such as Reproduction, transformation, distribution, transmission, re-publishing, display or presentation are strictly prohibited. It is therefore not allowed to copy, display, download, distribute, modify, modify, recreate, re-publish or reformulate information, text, documents or other materials from the website or other parts of the Website without the express permission of Laurentin Ideo Konstantin Lorenzo IVS. Trademarks, product names, logos and titles appearing on the website are trademarks or trade names of Laurentin Ideo Konstantin Lorenzo IVS. Reproduction of trademarks and trade names constitute a breach of the rights of owners and is strictly prohibited, except for personal use.

DISCLAIMER

We are only liable for damages when such damage is caused by our non-compliance with contractual obligations to you or under applicable law. If activities at laurentincosmos.com have caused you damage, we can only be held liable for damage to laurentincosmos.com products, reasonable and documented costs incurred by you in connection with the explanation of the cause of the damage and its extent as a result of breach of contract. Or because of our liability under applicable law, as well as reasonable and documented costs for the prevention and limitation of such damage.
We cannot be held responsible for damage caused by third parties due to the use of our products. Similarly, we cannot be held liable for improper use of our products. To the extent permitted by law, we cannot be held liable for damage resulting from incorrect information on the website.
The above limitations do not apply in cases where you are injured because of gross negligence or intentional wrongdoing on our part.
We take care of the privacy of our customer’s personal data. However, it is not possible to provide a complete guarantee for the security of information and payments on the Internet. To the extent permitted by law, we cannot be held liable for damage resulting from the use of electronic communication and interaction such as, but not limited to, damage due to errors or delays in third party communication, registration or manipulation, from computer programs, or from virus attacks.

 

INFORMATION ABOUT OUR HOMEPAGE

 

We do our utmost to avoid mistakes on the website. However, information, text, images, graphics, video and audio clips, and other services on the site may temporarily contain errors, are incomplete or incorrect. In such cases, to the extent permitted by law, we cannot be held liable for damage as a result, unless such damage is caused by gross negligence or intentional offenses on our part.

 

LINKS

We cannot be held responsible for the use of, or content on, websites that our website links to. We also cannot be held responsible for the use of or content on websites that link to this site.

 

APPLICABLE LAW

Without limiting your rights as a consumer and under applicable national law, terms and conditions as well as disputes and claims arising therefrom, as well as from use of or online trading through the website, are governed by Danish law.

 

OUR RIGHT TO CHANGE TERMS AND CONDITIONS

We reserve the right to change and revise these terms and conditions from time to time. Your order will be subject to the policy and terms and conditions that apply at the time of booking unless changes to our policies or terms and conditions are required by law or by the authorities (in which case the changes will also apply to prior orders). If we change our policy or terms and conditions after you submit your order, but before we send the order confirmation, we will send you a message. If you do not confirm your acceptance of the new policy or the new terms and conditions within 7 business days, we will cancel the order and notify you by email.

CUSTOMER CARE

Welcome to Laurentin cosmos customer care

this section is provided as a quick reference to our policies and to answer any questions you may have whilst using laurentincosmos.com

if you would prefer to speak with Laurentin cosmos representative or need further assistance, feel free to info@laurentincosmos.com or by phone at +45 1 61 383989

 

sincerely,
laurentin Cosmos CUSTOMER CARE

PAYMENTS

Paypal: shop easily online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. to register for a Paypal account, visit the website paypal.com.

 

SHIPPING TIMES AND COSTS

Shipping methods

All Laurentin Cosmos orders are gift wrapped in signature packaging and shipped securely in a cardboard box.

Sandard shipping

delivery in 3-6 working days

 

Countries we deliver to:

 

Europe, US, Mexico, Australia, Tokyo,

Our courier delivers from monday to friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to our warehouse.

WHERE DO YOU SHIP MY ORDER FROM?

We ship all orders from our warehouse in Copenhagen (Denmark)

 

CAN I CHOOSE A DELIVERY DATE/TIME?

UNFORTUNATELY, IT IS NOT POSSIBLE TO CHOOSE A SPECIFIC DATE AND TIME.
EXCHANGES, RETURNS AND REFUNDS

RETURNS:

You can return any item purchased on Laurentin Cosmos within 30 days of the delivery date. here’s how:

 

  1. fill out the return form.

 

  1. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.

 

 

  1. Pack the items in the order box (or any rigid carton box) and stick the pre-paid ups label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse in Italy.

 

  1. Contact ups (www.ups.com) to arrange the pick-up of your package wherever you wish.

due to merchandising restrictions, all returns must be shipped from the same country they were purchased from. Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. when your return has been accepted, your refund will be issued and you will receive a confirmation email.

FOR FURTHER INFORMATION ON THE CONDITIONS FOR EXERCISING YOUR RIGHT TO RETURN, PLEASE SEE THE REturn polices

 

EXCHANGES 

If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 30 days of delivery date.

Fill out the return form, choose the “exchange” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.

You will receive a shipping confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our return policy.

 

Øverst på formularen

Nederst på formularen

 

REFUNDS:

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

 

Paypal: You will see the refund in your Paypal account within 24 hours of the return confirmation email.

 

 

 

I LOST MY RETURN LABEL. HOW CAN I GET A NEW ONE?

IF YOU HAVE LOST THE PRE-PAID RETURN LABEL, JUST CONTACT UPS AT WWW.UPS.COM AND REQUEST THAT THEY BRING A BLANK STANDARD WAYBILL WHEN THEY COLLECT YOUR RETURN. YOU SHOULD FILL IT OUT AS FOLLOWS:

Lurentin Cosmos

Havnegade 53B

1058 København K

Denmark

 

 

ORDER SAFETY

We use the Secure SSL Layer (SSL) technology, which is one of the safest e-commerce systems, encrypting all sensitive information, such as name, address, and important information such as credit card information. Your information is encrypted when you enter them, and sensitive information is not stored on a public server. This means that the information you exchange with our website cannot be read if they were caught by others. The SSL technology entails authentication so your browser can control that data is sent to the correct secure server, encryption of all data so that they can only be read on the secure server and data integrity that checks that the transferred data has not been Changed.

 

OFFER – VALIDITY AND STORAGE

We strive to have all the products shown in stock. In case of sold goods, we reserve the right to reject your order. We inform you by E-mail, and any payment will, of course, be refunded if payment has already been made.

Prices and offers shown on the website are valid when displayed unless other special conditions appear on the website. Errors in text and prices as well as other errors and omissions may occur. We check the prices when confirming the order. If the correct price is lower than the price indicated, you will be charged the lowest price. If the correct price is higher than the price shown on the website, we will try to contact you. If we cannot get in touch with you, we decline the order and send you a message per. email.

 

COPYRIGHT AND TRADEMARKS

All content on the website including, but not limited to, design, text, graphics, logos, video and audio clips, images, icons and compilation thereof, software compilation, source encoding and software belong to Laurentin Ideo Konstantin Lorenzo IVS. The content is protected by copyright laws in Denmark and other countries. Laurentin Ideo Konstantin Lorenzo IVS has the copyright to the above. Content on the website may only be copied for your own private use. Other use of information and materials from the website such as Reproduction, transformation, distribution, transmission, re-publishing, display or presentation are strictly prohibited. It is therefore not allowed to copy, display, download, distribute, modify, modify, recreate, re-publish or reformulate information, text, documents or other materials from the website or other parts of the Website without the express permission of Laurentin Ideo Konstantin Lorenzo IVS. Trademarks, product names, logos and titles appearing on the website are trademarks or trade names of Laurentin Ideo Konstantin Lorenzo IVS. Reproduction of trademarks and trade names constitute a breach of the rights of owners and is strictly prohibited, except for personal use.

DISCLAIMER

We are only liable for damages when such damage is caused by our non-compliance with contractual obligations to you or under applicable law. If activities at laurentincosmos.com have caused you damage, we can only be held liable for damage to laurentincosmos.com products, reasonable and documented costs incurred by you in connection with the explanation of the cause of the damage and its extent as a result of breach of contract. Or because of our liability under applicable law, as well as reasonable and documented costs for the prevention and limitation of such damage.
We cannot be held responsible for damage caused by third parties due to the use of our products. Similarly, we cannot be held liable for improper use of our products. To the extent permitted by law, we cannot be held liable for damage resulting from incorrect information on the website.
The above limitations do not apply in cases where you are injured because of gross negligence or intentional wrongdoing on our part.
We take care of the privacy of our customer’s personal data. However, it is not possible to provide a complete guarantee for the security of information and payments on the Internet. To the extent permitted by law, we cannot be held liable for damage resulting from the use of electronic communication and interaction such as, but not limited to, damage due to errors or delays in third party communication, registration or manipulation, from computer programs, or from virus attacks.

 

INFORMATION ABOUT OUR HOMEPAGE

 

We do our utmost to avoid mistakes on the website. However, information, text, images, graphics, video and audio clips, and other services on the site may temporarily contain errors, are incomplete or incorrect. In such cases, to the extent permitted by law, we cannot be held liable for damage as a result, unless such damage is caused by gross negligence or intentional offenses on our part.

 

LINKS

We cannot be held responsible for the use of, or content on, websites that our website links to. We also cannot be held responsible for the use of or content on websites that link to this site.

 

APPLICABLE LAW

Without limiting your rights as a consumer and under applicable national law, terms and conditions as well as disputes and claims arising therefrom, as well as from use of or online trading through the website, are governed by Danish law.

 

OUR RIGHT TO CHANGE TERMS AND CONDITIONS

We reserve the right to change and revise these terms and conditions from time to time. Your order will be subject to the policy and terms and conditions that apply at the time of booking unless changes to our policies or terms and conditions are required by law or by the authorities (in which case the changes will also apply to prior orders). If we change our policy or terms and conditions after you submit your order, but before we send the order confirmation, we will send you a message. If you do not confirm your acceptance of the new policy or the new terms and conditions within 7 business days, we will cancel the order and notify you by email.